1. These terms and conditions (hereinafter "Terms and Conditions") define the terms and conditions of use of the CANINE TACTIC online store, located at https://caninetactic.pl.
2. The Store is owned by Klaudia Artowska, an entrepreneur conducting business under the name CANINE TACTIC Klaudia Artowska, with its registered office at ul. Sosnowa 14, 84-106 Leśniewo, entered into the Central Registration and Information on Business, Tax Identification Number (NIP): 5871570950 (hereinafter "Seller").
3. The Seller's contact details are as follows: Contact address: Sosnowa 14, 84-106 Leśniewo Email address: kontakt@caninetactic.pl Telephone number: 572960210 (telephone customer service hours – see the Contact tab). 

2. Technical requirements To use the Store, you must have:

1. A computer or other device with a web browser;
2. internet access;
3. an active email address

3. Personal data

1. The Seller is the administrator of the personal data of the Store's customers.
2. All information regarding the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy.

4. Conclusion of a sales contract, customer account

The Store allows you to purchase goods (hereinafter "Goods") displayed on the Store's website in two ways:

1. without registration;
2. by creating an account in the Store.

In both cases, to place an order, select the Goods in the Store, add them to the "Shopping Cart" button, and continue the ordering process by selecting the appropriate options (delivery and payment method).

2.Information about the products in the Store, i.e., descriptions and prices, constitute an invitation to enter into a sales contract within the meaning of Article 71 of the Civil Code, in accordance with the Terms and Conditions.

3.To place an order, complete all required data necessary to perform the contract and, if requested, also provide the data necessary to generate a VAT invoice in the order form.

4.If the customer decides to create an account in the Store (hereinafter "Account"), registration is one-time, and the email address and password chosen by the customer are the basis for subsequent login. Details on the Seller's digital Account management service are available below in the Account Terms and Conditions. The Store also allows users to log in to their Account via social media and/or a Google account. After logging in, the customer has access to their order history and does not need to re-fill the order form with their personal data for subsequent orders.

5.The Customer may cancel their account at any time without incurring any costs. To do so, please send your cancellation to the following email address: kontakt@caninetactic.pl.

6.Confirmation of the order by the Customer using the "Buy and Pay" button (or a similar button) constitutes:

1. submission of an offer to purchase the Goods to the Seller in accordance with the options selected in the order and in accordance with these Terms and Conditions
2. , acceptance of the obligation to pay the price of the Goods and their delivery costs.

7. The sales contract (hereinafter "Agreement") is concluded upon acceptance of the order by the Seller (acceptance of the Customer's offer), which the Seller notifies the Customer of via an email confirming acceptance of the order.

8. If the order for the Goods cannot be fulfilled (in whole or in part), the Seller will inform the Customer; in such case, the Agreement will not be concluded. The Seller will also inform the Customer of the existing options for alternative order fulfillment, such as partial fulfillment or waiting for the Seller to replenish stock. If the order has already been paid for by the customer and cannot be fulfilled, the Seller will immediately refund the customer the payment (subject to the scope of the order cancellation). ;

9. The Seller will provide the customer with confirmation of the conclusion of the Agreement on a durable medium no later than upon delivery of the Goods.

10. The Store is not liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failure to provide other information necessary to fulfill the order.

11.The Seller reserves the right to suspend the order if the customer has provided false information or if such information raises reasonable doubts as to its accuracy. In such a case, the Seller will (if possible) attempt to contact the customer to verify the accuracy of the information provided.

5.Prices and Payment Methods

1. Goods prices are quoted in Polish złoty (PLN) and are gross, i.e., including VAT.
2. The cost of shipping the Goods is displayed separately in the Store's shopping cart, depending on the delivery method selected by the customer.
3. Available payment methods are presented to the customer at the ordering stage (in the shopping cart).
4. The Store offers the following payment methods: Fast electronic transfer / BLIK / virtual wallet payment - via the payment platform: Przelewy24 Cash or card payment upon personal collection at a Store location

6. Delivery of Goods

1. Goods are delivered at the customer's discretion:

• to InPost parcel lockers
• Personal collection

2.The customer can also collect the order:

• in person at the Seller's office

3. With the exception of Goods collected by the customer in person, the order is considered completed upon dispatch of the shipment to the customer (entrusting the shipment to a carrier). The exact actual delivery date is determined by the carrier.

4. Goods are shipped by the Seller within 5-10 business days, unless a different timeframe is explicitly specified in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the "Order Processing Time" tab.

5.The Seller normally processes orders within the Republic of Poland, subject to the costs indicated on the Store's website in the "Delivery Time and Costs" tab. International shipping is possible, subject to the costs indicated on the Store's website or costs individually agreed upon with the customer.

7. Withdrawal from the Contract

1. A customer who is a consumer or an entrepreneur, as referred to in Article 7aa of the Consumer Rights Act (hereinafter referred to as the "Privileged Entrepreneur"), has the statutory right to withdraw from the contract for the sale of Goods within 14 days of receipt, without giving any reason, subject to the exceptions referred to below.
2. To meet the withdrawal deadline, it is sufficient for the customer to send a declaration within the aforementioned period:

• in electronic form to: kontakt@caninetactic.pl or
• in writing to: Sosnowa 14, 84-106 Leśniewo.

3. The declaration of withdrawal from the contract may be submitted using the template available here, although using the template is not mandatory. The Seller will immediately send the customer an email acknowledgment of receipt of the declaration of withdrawal.

4. The customer must then, within the next 14 days, return the returned Goods at their own expense to the following postal address: Ul. Sosnowa 14, 84-106 Leśniewo.

5. The Seller will immediately, no later than 14 days from receipt of the declaration of withdrawal from the contract, refund the customer:

• the price of the Goods;
• the cost of original shipment of the Goods to the customer using the cheapest standard delivery method offered by the Store.

6. The Seller may withhold reimbursement until the Goods have been returned, or the Customer has at least provided the Seller with proof of having sent back the Goods.

7. Refunds will be made using the same payment methods used by the Customer in the original transaction, unless the Customer has expressly agreed otherwise.

8. The Customer is liable for any reduction in the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, the Goods were used in a manner other than necessary to establish the nature, characteristics, and functioning of the Goods.

8. Exceptions to the Right of Withdrawal from the Contract of Sale of Goods

1.The right of withdrawal does not apply to Contracts for the supply of Goods:

1. non-prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or intended to meet their individual needs (personalized goods);
2. subject to rapid deterioration or with a short shelf life (perishable goods);
3. delivered in a sealed package, if the package has been opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (hygiene-packed goods);
4. audio or video recordings or computer programs delivered on a tangible medium (e.g., a CD) in a sealed package, if the package has been opened after delivery;
5. which, due to their nature, are inseparably connected with other goods after delivery (e.g., construction materials, if used);
6. newspapers, periodicals, or magazines, with the exception of subscription agreements (paper press);
7. the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;
8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control.

9.Complaints The Seller is obligated